In part 2 of our focus on advanced driver assistance systems (ADAS) we take a closer look at the need for technicians to receive training so repairers can maximise the opportunity of supporting such features in their workshops.
Whilst it’s long been accepted that the most important technician’s tool is the laptop with the rise of advance driver assistance systems (ADAS), dealers will need to ensure their workshop employees have the skills needed so the business can exploit this new revenue stream.
As ADAS becomes increasingly sophisticated with continually improving technology as well as more widespread, the equipment, skills and knowledge required to provide calibration and other services will also increase. Customers are already looking for cars with a plethora of safety features fulfilled by ADAS and as their knowledge increases they are likely to look for workshops with the best reputation in ADAS aftercare.
With at least two ADAS features expected to be fitted in 40% of all vehicles by 2020, it is not surprising that the Institute of the Motor Industry (IMI) wants more technicians to be trained in ADAS to ensure accurate calibration in order to keep vehicles as safe as possible for the road.
The IMI has devised its ADAS Accreditation to boost technicians' knowledge and provide them with the skills they need to work with ADAS features in vehicles. The certification also provides motorists with peace of mind and is a graphic illustration that they are giving their custom to a business which is committed to providing the highest standards. As the technology rapidly develops, businesses that have invested in the training will inevitably be best placed to move forward and meet the needs of vehicles equipped with such increasingly sophisticated features.
Repairers need to ensure their workshops and their technicians are prepared for handling ADAS technologies with some specialist commentators in the sector already urging dealers to take advantage but also to take their repair responsibilities to customers seriously.
ADAS parts are expensive and can be damaged by even minor collisions, but such work is also profitable. For example, blind spot detection sensors are usually located on both corners of the rear bumper and tend to be damaged by minor rear end collisions and even inaccurate parking. Cruise control distance sensors are located in the front of the vehicle so are easily damaged in front end collisions.
ADAS aftercare has repercussions for other aspects of the vehicle with National Windscreens investing heavily in training its technicians to fulfil the necessity to calibrate vehicles that require windscreen replacement or have been involved in an accident. The company encourages its technicians to gain national Advanced Driver Assistance Systems (ADAS) calibration industry standards at fitting centres in Scotland and Cumbria.
The company has already invested more than £2 million in equipment and training in ADAS calibration at its 108 UK centres, reflecting the growing prominence of such technology. National Windscreens has also invested in a windscreen selection system that makes sure the right glass is selected first time for a vehicle in 99.5% of cases.