Customer retention tips for 2018

Posted by Nathan Elliott on 13-Dec-2018 11:19:00

Customer retention is the end game- it’s what all dealerships are looking to nail and this is becoming increasingly hard. Doug Van Sach, AutoLoop’s Vice President, put it perfectly when he said, “the hard truth for dealers is most consumers have redefined what it means to be loyal in the digital age.”

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Topics: customer satisfaction, dealerships, loyalty, technology, retention, customer loyalty, millenials, car buying

Is Your Current DMS Equipped For The Modern Customer?

Posted by Nathan Elliott on 24-Oct-2018 11:05:00

The modern customer is savvy, informed and in control. Their expectations are high and their patience is low. This is true in every industry and is particularly the case in the automotive industry and, more specifically, the car-buying and after sales processes.

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Topics: dms, data, technology, integration, dealer software, software, dealer, customer experience

B2B Selling Strategy... Shudder

Posted by Nathan Elliott on 09-Oct-2018 11:50:00

B2B Selling Strategy- A discussion point that came up at a convention recently. The phrase alone left me cold. In 20 years of selling I’ve taken a number of prescribed selling courses, apparently honing my skills in modern selling. After applying and adapting these skills over hundreds of sales meetings I’m convinced that by far the most critical element is almost completely lost on all course providers.

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Topics: selling, technology, b2b, sales, customer relationships, communication

Autino now a Microsoft Partner

Posted by Alex Knight on 04-Oct-2018 10:07:39

We’re delighted to announce that Autino is now a Microsoft Partner at Silver level for Application Development.

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Topics: digital, technology, microsoft, development, application, partner

Does your DMS match your expectations?

Posted by Nathan Elliott on 03-Oct-2018 11:46:00

I’ve said it before, the DMS will be the heart of your dealership. But, what I want to know is, does it match your expectations?

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Topics: dealer software, digital, dms, technology, integration, data, data alignment

By ignoring the digital customer, you’re ignoring revenue.

Posted by Nathan Elliott on 18-Sep-2018 13:24:00

There are a lot of stages to the modern car-buyer journey. The majority of the process is now online, with customers coming into dealerships only when they have a clear idea of what they’re buying, at the end of their buying journey.

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Topics: communication, integration, customer satisfaction, technology, customer experience, car purchase, dealerships, buyer Journey, personalisation, Customerlounge

How To Maximise The Value Of Your Leads

Posted by Nathan Elliott on 12-Sep-2018 11:36:00

The word CRM often brings a shiver down many people’s spine, but let’s be honest, if you have a CRM that’s organised and holds clean data, it’s a highly valuable asset. A CRM that is managed and used correctly has the ability to streamline your entire dealership sales process and improve performance of each of your leads.

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Topics: crm, technology, profit, process, lead tracking, lead nurturing, retention, digital

Are you meeting customers on their terms?

Posted by Nathan Elliott on 06-Sep-2018 10:44:00

We now live in a fast-paced world where technology is forever transforming our daily lives. Within the automotive sector I feel we have embraced technology and used it to our advantage in creating new car designs and models that not only look and perform better but also take into consideration the environment. 

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Topics: Aftersales, dms, customer experience, technology, automotive

Do you upgrade your DMS or switch?

Posted by Nathan Elliott on 10-Jul-2018 09:35:00

I know that your Dealer Management System is at the heart of your dealership so when it comes to thinking about switching your provider it’s no easy task. Your entire dealership will be comfortable with your current system and know it like the back of their hands, so the idea of new technology and change can often be met with some resistance and no doubt a bombardment of questions. Then you also have the anxiety of the whole process itself, will the data transfer correctly? What will the down time be? These are just a few common questions that will naturally spring to mind.

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Topics: dealerships, dms, dealer software, digital, technology

Embrace the digital revolution or get left behind

Posted by Nathan Elliott on 02-Jul-2018 14:54:00

Before the digital age changed the way we shop, buying a car was a long process of more than five dealer visits and a lot of questions, answered mostly by the dealership.

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Topics: digital, technology, online, dealerships, social media, car purchase, millenials