The changing aftermarket of 2030

Posted by Alex Knight on 09-Apr-2019 10:26:00

Around 30-40% of profits from the automotive aftermarket could be redistributed in the next decade as electric and connected vehicles as well as other e-commerce services become more widespread.

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Topics: technology, Aftersales, automotive, consumers, software, application

EVs gain ground but how are aftersales departments preparing?

Posted by Alex Knight on 02-Apr-2019 11:18:00

Sales of EVs and other alternatively powered vehicles grew by more than a fifth in 2018, according to latest figures from the Society of Motor Manufacturers and Traders (SMMT).

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Topics: technology, dealerships, Aftersales, buying, customer journey, convenience, petrol

When it comes to your CRM, don't make these mistakes

Posted by Nathan Elliott on 17-Jan-2019 10:39:00

You get out of your CRM whatever you put in and without the right usage and processes, your dealership will be wasting resources.

A common mistake with CRM usage, especially in dealerships, is the follow up process.Every conversation and prospect should be recorded in the CRM.

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Topics: technology, crm, Customerlounge

Millennials will buy cars if you sell to them on their terms

Posted by Nathan Elliott on 03-Jan-2019 10:48:00

Millennials. If you google the term you will get a number of different descriptions but Millennials are people who are born from 2001 onwards. As I’m classed as a generation Y it’s safe to say I feel old! But jokes aside, there is common misconception of Millennials- they are tight! Well Ally Bank reported that millennials are not buying cars less often than baby boomers or members of Generation X. They are saving money for longer periods before purchasing.

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Topics: technology, dealerships, millenials, car purchase, selling, buying, finance, car buying

Customer retention tips for 2019

Posted by Nathan Elliott on 13-Dec-2018 11:19:00

Customer retention is the end game- it’s what all dealerships are looking to nail and this is becoming increasingly hard. Doug Van Sach, AutoLoop’s Vice President, put it perfectly when he said, “the hard truth for dealers is most consumers have redefined what it means to be loyal in the digital age.”

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Topics: retention, technology, loyalty, dealerships, customer satisfaction, millenials, car buying, customer loyalty

Is Your Current DMS Equipped For The Modern Customer?

Posted by Nathan Elliott on 24-Oct-2018 11:05:00

The modern customer is savvy, informed and in control. Their expectations are high and their patience is low. This is true in every industry and is particularly the case in the automotive industry and, more specifically, the car-buying and after sales processes.

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Topics: customer experience, technology, data, dms, integration, dealer software, software, dealer

B2B Selling Strategy... Shudder

Posted by Nathan Elliott on 09-Oct-2018 11:50:00

B2B Selling Strategy- A discussion point that came up at a convention recently. The phrase alone left me cold. In 20 years of selling I’ve taken a number of prescribed selling courses, apparently honing my skills in modern selling. After applying and adapting these skills over hundreds of sales meetings I’m convinced that by far the most critical element is almost completely lost on all course providers.

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Topics: technology, communication, selling, b2b, sales, customer relationships

Autino now a Microsoft Partner

Posted by Alex Knight on 04-Oct-2018 10:07:39

We’re delighted to announce that Autino is now a Microsoft Partner at Silver level for Application Development.

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Topics: technology, digital, development, application, microsoft, partner

Does your DMS match your expectations?

Posted by Nathan Elliott on 03-Oct-2018 11:46:00

I’ve said it before, the DMS will be the heart of your dealership. But, what I want to know is, does it match your expectations?

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Topics: technology, data, dms, integration, digital, dealer software, data alignment

By ignoring the digital customer, you’re ignoring revenue.

Posted by Nathan Elliott on 18-Sep-2018 13:24:00

There are a lot of stages to the modern car-buyer journey. The majority of the process is now online, with customers coming into dealerships only when they have a clear idea of what they’re buying, at the end of their buying journey.

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Topics: customer experience, technology, dealerships, customer satisfaction, integration, communication, car purchase, Customerlounge, buyer Journey, personalisation