Dealers have long recognised that it is the customer experience which ensures a business stands out and customer satisfaction levels have been a key business metric for decades.

Topics: customer experience, technology, dealerships, customer satisfaction, automotive, consumers, dealer, service, retail

Motorists who think the 50-year-old 70mph motorway speed limit needs updating to better reflect the sophistication and technology on modern cars would have been heartened to hear that raising it to 80mph might be on the horizon.

Topics: technology, dealerships, automotive, consumers, dealer, driver assistance, Electric Vehicles, EV, new car, autonomous

If autonomous vehicles still feel like they are somewhere in the distant future, latest research shows consumers are eagerly awaiting their arrival.

Topics: technology, dealerships, automotive, consumers, dealer, driver assistance, ADAS, autonomous

When you read predictions such as that one in five miles travelled by consumers in the UK could be automated by 2030, it’s apparent change in our automotive world is both phenomenal and just a decade away.

Topics: technology, dealerships, automotive, consumers, dealer, driver assistance, ADAS, autonomous

It's a better time than ever to use the social giant to boost engagement with your local community, drive more people to your website and ultimately increase enquiries and sales.

Topics: technology, dealerships, social media, automotive, consumers, dealer, car sales, retail, new car, Facebook, advertising

If you’re serious about staking your claim in a motoring world which is fast becoming electrified, the answer is ‘yes’.

Topics: technology, dealerships, buying, automotive, consumers, connected car, dealer, car sales, retail, Electric Vehicles, EV, new car

In part 2 of our focus on advanced driver assistance systems (ADAS) we take a closer look at the need for technicians to receive training so repairers can maximise the opportunity of supporting such features in their workshops.

Topics: technology, Aftersales, connected car, driver assistance, service, ADAS

Part I of our focus on advanced driver assistance systems (ADAS) explores the size of the market and the proliferation of such features on today’s vehicles.

Topics: technology, Aftersales, connected car, driver assistance, service, ADAS

Around 30-40% of profits from the automotive aftermarket could be redistributed in the next decade as electric and connected vehicles as well as other e-commerce services become more widespread.

Topics: technology, Aftersales, automotive, consumers, software, application

Sales of EVs and other alternatively powered vehicles grew by more than a fifth in 2018, according to latest figures from the Society of Motor Manufacturers and Traders (SMMT).

Topics: technology, dealerships, Aftersales, buying, customer journey, convenience, petrol