Vehicle Visuals integrates with CustomerLounge to increase revenue for dealers

Posted by Jon Oxtoby on 01-Jun-2021 11:00:00

Our integration gives dealers access to more than 250 videos showing customers what different repairs and maintenance jobs involve. Sending these videos to customers effortlessly via CustomerLounge can help customers understand and agree to more repairs.

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Topics: loyalty, dealerships, communication, feature updates, Customerlounge, software, digitisation, eVHC, MOT, trust, VHC

Thinking of upgrading your DMS comms? 5 things to look out for

Posted by Jon Oxtoby on 17-May-2021 10:48:18

The communication tools your DMS offers aren’t always easy to use and don’t always give your customers a premium experience. But how do you sort the wheat from the chaff when choosing an aftersales communications platform?

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Topics: customer experience, technology, dealerships, dms, dealer management, communication, digital, dealer software, automotive, software, digitisation

Can service advisors really work from home?

Posted by Jon Oxtoby on 04-May-2021 10:45:00

As we emerge, blinking, out of another lockdown, is this really it? Or are COVID-19 and its variants here to stay, requiring annual vaccines and regular lockdowns? The truth is, nobody yet knows.

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Topics: customer experience, technology, dealerships, IT, dealer software, automotive, customer relationships, software, service, digitisation, covid-19

Are all-in-one digital tools right for dealerships?

Posted by Jon Oxtoby on 12-Apr-2021 10:45:00

Many dealerships look for digital tools that can handle a multitude of different tasks in their aftersales department. The simplicity and convenience of this approach are obvious – but is it a mistake?

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Topics: customer experience, technology, dealerships, dms, IT, dealer software, automotive, software, CDK Global, service, digitisation

Rethinking VHCs with digital tools

Posted by Jon Oxtoby on 06-Apr-2021 10:45:00

Vehicle health checks (VHCs) are valuable tools for aftersales departments. But there’s a world of difference between a good VHC and a great one. Digital tools may hold the answer.

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Topics: customer experience, technology, dealerships, IT, Aftersales, automotive, software, service, eVHC, VHC

4 steps to switching from phone-based to digital-first communications

Posted by Jon Oxtoby on 29-Mar-2021 09:13:19

If you’re ready to digitise the way your aftersales department communicates with customers, this blog will help you understand how to get started.

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Topics: technology, dealerships, dms, IT, communication, dealer software, Aftersales, Customerlounge, automotive, software, dealer, Support, branding, digitisation, website

What can car dealerships learn from phone companies?

Posted by Jon Oxtoby on 01-Mar-2021 11:00:00

On the face of it, mobile phone providers and car dealerships feel like totally different businesses. But when it comes to dealing with customers, there’s a thing or two that car dealerships could learn from phone providers.

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Topics: customer experience, data, dealerships, customer satisfaction, interaction, communication, Aftersales, automotive, personalisation, customer relationships, software, dealer, convenience, digitisation, conversation

Solving the constant communication problem

Posted by Jon Oxtoby on 22-Feb-2021 10:30:00

The way in which your customers want to communicate with your dealership is evolving – but that’s putting strain on your aftersales team. How can you satisfy customers without increasing pressure on your service advisors?

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Topics: customer experience, dealerships, customer satisfaction, interaction, communication, Aftersales, automotive, customer relationships, software, dealer, outlook, convenience, digitisation, conversation

Powerful new reporting features arrive in CustomerLounge

Posted by Jon Oxtoby on 20-Jan-2021 11:05:41

CustomerLounge dealers can now generate reports that give powerful insights into their dealership from one easily accessible location.

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Topics: customer experience, technology, dealerships, customer satisfaction, revenue, interaction, communication, online, digital, feature updates, Customerlounge, automotive, consumers, customer relationships, software, dealer, convenience, digitisation, trust, transparency, conversation

CDK Global Roadshow comes to Autino

Posted by Alex Knight on 01-May-2019 08:14:19

Autino are looking forward to welcoming CDK Global to their offices in Reading when the Partner Programme Roadshow rolls into town on Thursday 2nd May.

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Topics: data, integration, CustomerVue, Customerlounge, software, application, partner, products, CDK Global, roadshow

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