Feel like a king
Your dealership management system is the heart and soul of your dealership, this is something that every member of staff will be using every day. This is the communication and transparency you rely on. Your DMS should make you and your dealership feel like a King. It should give you power, control and ensure you are fully informed on the goings-on of your roost.
Topics: dms, dealer software, digital, IT, profit, dealer management, software, integration, dealerships, process
The modern customer is savvy, informed and in control. Their expectations are high and their patience is low. This is true in every industry and is particularly the case in the automotive industry and, more specifically, the car-buying and after sales processes.
Topics: dms, data, technology, integration, dealer software, software, dealer, customer experience
I’ve said it before, the DMS will be the heart of your dealership. But, what I want to know is, does it match your expectations?
Topics: dealer software, digital, dms, technology, integration, data, data alignment
There are a lot of stages to the modern car-buyer journey. The majority of the process is now online, with customers coming into dealerships only when they have a clear idea of what they’re buying, at the end of their buying journey.
Topics: communication, integration, customer satisfaction, technology, customer experience, car purchase, dealerships, buyer Journey, personalisation, Customerlounge
It’s almost 2018. Everything’s digital, everything’s multi-channel. I’ve seen so many cases where car dealerships don’t seem to be able to keep up with this and eventually, this will catch up with them.
Topics: dealerships, dms, integration, IT, communication, data
