What’s new from Autino – Autumn edition

Posted by Jon Oxtoby on 01-Oct-2021 09:51:56

As the seasons change (and of course, many businesses tick over from Q3 into Q4), the team here at Autino has been reflecting on what we’ve added to CustomerLounge in the last 3 months.

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Topics: customer experience, technology, customer satisfaction, dms, dealer software, feature updates, Customerlounge, buyer Journey, software, products, CDK Global, service, Electric Vehicles

Vehicle Visuals integrates with CustomerLounge to increase revenue for dealers

Posted by Jon Oxtoby on 01-Jun-2021 11:00:00

Our integration gives dealers access to more than 250 videos showing customers what different repairs and maintenance jobs involve. Sending these videos to customers effortlessly via CustomerLounge can help customers understand and agree to more repairs.

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Topics: loyalty, dealerships, communication, feature updates, Customerlounge, software, digitisation, eVHC, MOT, trust, VHC

Powerful new reporting features arrive in CustomerLounge

Posted by Jon Oxtoby on 20-Jan-2021 11:05:41

CustomerLounge dealers can now generate reports that give powerful insights into their dealership from one easily accessible location.

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Topics: customer experience, technology, dealerships, customer satisfaction, revenue, interaction, communication, online, digital, feature updates, Customerlounge, automotive, consumers, customer relationships, software, dealer, convenience, digitisation, trust, transparency, conversation

CustomerVue feature update: All-new Inbox

Posted by Alex Knight on 05-Dec-2018 07:41:15

We're really excited to announce that an all-new messaging interface is coming very soon to all CustomerVue users. Our new inbox makes it easier and quicker to find the messages that count.

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Topics: feature updates, CustomerVue

CarVue feature update: Our biggest update ever!

Posted by Alex Knight on 22-Aug-2018 12:42:53

We're really pleased to announce the biggest update EVER to our online garage software!

We've got a new menu design for easier navigation, and we've also made some other major changes across the application: speeding up and simplifying building of job cards, allowing committed financial documents to be edited, made customer data collection GDPR-compliant, introduced Parts bins and inventory tracking, created new filters for T-Card boards, and made signing into CarVue even more secure for users.

Phew...quite a lot to get through!

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Topics: feature updates, CarVue

CustomerVue feature update: Inbox & VHC upgrades

Posted by Alex Knight on 16-Jul-2018 13:41:47

The latest changes have been rolled out to CustomerVue, our franchised workshop management system. We know that in a busy workshop environment, keeping customers updated is hugely important, so in this release we've made some usability improvements to the great customer communication tools already in the system as well as some changes to VHC which will further increase the efficiency of your service team.

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Topics: feature updates, CustomerVue

CarVue feature update: Inventory levels and Estimated hours

Posted by Alex Knight on 09-Jul-2018 15:32:29

Today we're introducing some great new features in CarVue that allow you to manage your parts inventory and speed up adding repair lines to jobs. We've also added in a new job export feature so you can download your CarVue job history in an Excel spreadsheet.

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Topics: feature updates, CarVue

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