We’re heading to AM Live with a spring in our steps this November, because we’re not just going to be showing visitors to our stand how CustomerLounge makes everyone’s life more chilled, but we’ve also got some really impressive revenue stats to share.
Topics: customer experience, customer satisfaction, dms, revenue, dealer software, feature updates, Aftersales, Customerlounge, buyer Journey, software, products, service, Electric Vehicles
Yes, you did read that right. We know what shows are like — lots of rushing around, meeting new people and trying to share loads of new information. A bit like a day in aftersales, in fact... So we figured we'd make our stand a place where you can go to take five — a black and pink oasis of calm, AKA stand P16, AKA the CustomerLounge.
Topics: customer experience, customer satisfaction, dms, revenue, dealer software, feature updates, Aftersales, Customerlounge, buyer Journey, software, products, service, Electric Vehicles, Birmingham NEC, AM Live
As the seasons change (and of course, many businesses tick over from Q3 into Q4), the team here at Autino has been reflecting on what we’ve added to CustomerLounge in the last 3 months.
Topics: customer experience, technology, customer satisfaction, dms, dealer software, feature updates, Customerlounge, buyer Journey, software, products, CDK Global, service, Electric Vehicles
Our integration gives dealers access to more than 250 videos showing customers what different repairs and maintenance jobs involve. Sending these videos to customers effortlessly via CustomerLounge can help customers understand and agree to more repairs.
Topics: loyalty, dealerships, communication, feature updates, Customerlounge, software, digitisation, eVHC, MOT, trust, VHC
CustomerLounge dealers can now generate reports that give powerful insights into their dealership from one easily accessible location.
Topics: customer experience, technology, dealerships, customer satisfaction, revenue, interaction, communication, online, digital, feature updates, Customerlounge, automotive, consumers, customer relationships, software, dealer, convenience, digitisation, trust, transparency, conversation
We're really excited to announce that an all-new messaging interface is coming very soon to all CustomerVue users. Our new inbox makes it easier and quicker to find the messages that count.
Topics: feature updates, CustomerVue
We're really pleased to announce the biggest update EVER to our online garage software!
We've got a new menu design for easier navigation, and we've also made some other major changes across the application: speeding up and simplifying building of job cards, allowing committed financial documents to be edited, made customer data collection GDPR-compliant, introduced Parts bins and inventory tracking, created new filters for T-Card boards, and made signing into CarVue even more secure for users.
Phew...quite a lot to get through!
Topics: feature updates, CarVue
The latest changes have been rolled out to CustomerVue, our franchised workshop management system. We know that in a busy workshop environment, keeping customers updated is hugely important, so in this release we've made some usability improvements to the great customer communication tools already in the system as well as some changes to VHC which will further increase the efficiency of your service team.
Topics: feature updates, CustomerVue
Today we're introducing some great new features in CarVue that allow you to manage your parts inventory and speed up adding repair lines to jobs. We've also added in a new job export feature so you can download your CarVue job history in an Excel spreadsheet.
Topics: feature updates, CarVue