As the seasons change (and of course, many businesses tick over from Q3 into Q4), the team here at Autino has been reflecting on what we’ve added to CustomerLounge in the last 3 months.
Our integration gives dealers access to more than 250 videos showing customers what different repairs and maintenance jobs involve. Sending these videos to customers effortlessly via CustomerLounge can help customers understand and agree to more repairs.
CustomerLounge dealers can now generate reports that give powerful insights into their dealership from one easily accessible location.
Topics: customer experience, technology, dealerships, customer satisfaction, revenue, interaction, communication, online, digital, feature updates, Customerlounge, automotive, consumers, customer relationships, software, dealer, convenience, digitisation, trust, transparency, conversation
We're really excited to announce that an all-new messaging interface is coming very soon to all CustomerVue users. Our new inbox makes it easier and quicker to find the messages that count.
We're really pleased to announce the biggest update EVER to our online garage software!
We've got a new menu design for easier navigation, and we've also made some other major changes across the application: speeding up and simplifying building of job cards, allowing committed financial documents to be edited, made customer data collection GDPR-compliant, introduced Parts bins and inventory tracking, created new filters for T-Card boards, and made signing into CarVue even more secure for users.
Phew...quite a lot to get through!
The latest changes have been rolled out to CustomerVue, our franchised workshop management system. We know that in a busy workshop environment, keeping customers updated is hugely important, so in this release we've made some usability improvements to the great customer communication tools already in the system as well as some changes to VHC which will further increase the efficiency of your service team.
Today we're introducing some great new features in CarVue that allow you to manage your parts inventory and speed up adding repair lines to jobs. We've also added in a new job export feature so you can download your CarVue job history in an Excel spreadsheet.