We’re heading to AM Live with a spring in our steps this November, because we’re not just going to be showing visitors to our stand how CustomerLounge makes everyone’s life more chilled, but we’ve also got some really impressive revenue stats to share.
The countdown is on — we can’t wait to chill out at this year’s AM Live!
Yes, you did read that right. We know what shows are like — lots of rushing around, meeting new people and trying to share loads of new information. A bit like a day in aftersales, in fact... So we figured we'd make our stand a place where you can go to take five — a black and pink oasis of calm, AKA stand P16, AKA the CustomerLounge.
Topics: customer experience, customer satisfaction, dms, revenue, dealer software, feature updates, Aftersales, Customerlounge, buyer Journey, software, products, service, Electric Vehicles, Birmingham NEC, AM Live
As the seasons change (and of course, many businesses tick over from Q3 into Q4), the team here at Autino has been reflecting on what we’ve added to CustomerLounge in the last 3 months.
The Customer Success team is super busy welcoming new arrivals to CustomerLounge here at Autino this autumn. And that’s really good because the reason they are rushing around is so that aftersales teams in dealerships like yours don’t have to.
Recently, we asked consumers to tell us about their experiences with car dealerships — the good, the bad and the ugly — and one area we homed in on was that of proactive messaging. Three quarters of service customers said it was important or very important to get reminders about future work and to be able to book it online.
The communication tools your DMS offers aren’t always easy to use and don’t always give your customers a premium experience. But how do you sort the wheat from the chaff when choosing an aftersales communications platform?
Many dealerships look for digital tools that can handle a multitude of different tasks in their aftersales department. The simplicity and convenience of this approach are obvious – but is it a mistake?
If you’re ready to digitise the way your aftersales department communicates with customers, this blog will help you understand how to get started.
An effective Dealer Management System has some pretty key features that means your processes are streamlined, your communication is optimised and you’re able to nurture and sell effortlessly.
With literally hundreds of franchise car dealerships in the UK only, it is difficult for dealers to differentiate themselves from one another. This also means that differentiation is key to stand out, especially with the changing definitions of loyalty. I’ve mentioned this stat before but it’s recent and it well worth considering- AutoLoop carried out a study called “Life After Loyalty – Learning to Embrace Customer Engagement” and found that 60% of millennial customers said they were loyal to a brand, even though they shop elsewhere. This says a lot to dealerships about their retention and means that there is a need to differentiate that is stronger than ever.