Does your DMS Have These Key Features?

Posted by Alex Knight on 05-Feb-2019 10:40:00

An effective Dealer Management System has some pretty key features that means your processes are streamlined, your communication is optimised and you’re able to nurture and sell effortlessly.

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Topics: dms, upsell, selling

Strong aftersales is what develops a dealership's brand

Posted by Nathan Elliott on 16-Jan-2019 11:05:00

With literally hundreds of franchise car dealerships in the UK only, it is difficult for dealers to differentiate themselves from one another. This also means that differentiation is key to stand out, especially with the changing definitions of loyalty. I’ve mentioned this stat before but it’s recent and it well worth considering- AutoLoop carried out a study called “Life After Loyalty – Learning to Embrace Customer Engagement” and found that 60% of millennial customers said they were loyal to a brand, even though they shop elsewhere. This says a lot to dealerships about their retention and means that there is a need to differentiate that is stronger than ever.

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Topics: dealerships, dms, Aftersales

Your DMS Should Make You Feel Like A King

Posted by Nathan Elliott on 08-Nov-2018 11:22:00

Feel like a king

Your dealership management system is the heart and soul of your dealership, this is something that every member of staff will be using every day. This is the communication and transparency you rely on. Your DMS should make you and your dealership feel like a King. It should give you power, control and ensure you are fully informed on the goings-on of your roost.

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Topics: profit, dealerships, dms, dealer management, IT, integration, digital, dealer software, process, software

Is Your Current DMS Equipped For The Modern Customer?

Posted by Nathan Elliott on 24-Oct-2018 11:05:00

The modern customer is savvy, informed and in control. Their expectations are high and their patience is low. This is true in every industry and is particularly the case in the automotive industry and, more specifically, the car-buying and after sales processes.

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Topics: customer experience, technology, data, dms, integration, dealer software, software, dealer

Increase Your Revenue Through Our CustomerVue

Posted by Nathan Elliott on 16-Oct-2018 14:09:00

According to AutoVHC’s research, failure to complete vehicle health checks cost the average franchised dealership £11,000 in aftersales revenue last summer. AutoVHC’s business unit director Chris Saunders added that service departments are “simply throwing away revenue opportunities”.

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Topics: dms, revenue, online, digital, dealer software, CustomerVue

Does your DMS match your expectations?

Posted by Nathan Elliott on 03-Oct-2018 11:46:00

I’ve said it before, the DMS will be the heart of your dealership. But, what I want to know is, does it match your expectations?

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Topics: technology, data, dms, integration, digital, dealer software, data alignment

Are you meeting customers on their terms?

Posted by Nathan Elliott on 06-Sep-2018 10:44:00

We now live in a fast-paced world where technology is forever transforming our daily lives. Within the automotive sector I feel we have embraced technology and used it to our advantage in creating new car designs and models that not only look and perform better but also take into consideration the environment. 

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Topics: customer experience, technology, dms, Aftersales, automotive

Do you upgrade your DMS or switch?

Posted by Nathan Elliott on 10-Jul-2018 09:35:00

I know that your Dealer Management System is at the heart of your dealership so when it comes to thinking about switching your provider it’s no easy task. Your entire dealership will be comfortable with your current system and know it like the back of their hands, so the idea of new technology and change can often be met with some resistance and no doubt a bombardment of questions. Then you also have the anxiety of the whole process itself, will the data transfer correctly? What will the down time be? These are just a few common questions that will naturally spring to mind.

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Topics: technology, dealerships, dms, digital, dealer software

Is your DMS increasing profitability?

Posted by Nathan Elliott on 18-Jun-2018 10:38:00

I’ve got some questions…

Your DMS is there to measure, report, input jobs and provide clarity and transparency when it comes to your internal processes and communications, right? But, what about the customer?

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Topics: retention, customer experience, profit, dealerships, customer satisfaction, dms, communication

4 reasons why you need to update your dealership communication tools

Posted by Nathan Elliott on 13-Jun-2018 11:52:20

It’s almost 2018. Everything’s digital, everything’s multi-channel. I’ve seen so many cases where car dealerships don’t seem to be able to keep up with this and eventually, this will catch up with them.

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Topics: data, dealerships, dms, IT, integration, communication