CustomerLounge taps new income streams in challenging times

Posted by Catherine Osborn on 04-Nov-2021 11:13:27

We’re heading to AM Live with a spring in our steps this November, because we’re not just going to be showing visitors to our stand how CustomerLounge makes everyone’s life more chilled, but we’ve also got some really impressive revenue stats to share.

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Topics: customer experience, customer satisfaction, dms, revenue, dealer software, feature updates, Aftersales, Customerlounge, buyer Journey, software, products, service, Electric Vehicles

Autino's oasis of calm at AM Live 2021

Posted by Catherine Osborn on 04-Nov-2021 11:11:01

The countdown is on — we can’t wait to chill out at this year’s AM Live! 

Yes, you did read that right. We know what shows are like — lots of rushing around, meeting new people and trying to share loads of new information. A bit like a day in aftersales, in fact... So we figured we'd make our stand a place where you can go to take five — a black and pink oasis of calm, AKA stand P16, AKA the CustomerLounge. 

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Topics: customer experience, customer satisfaction, dms, revenue, dealer software, feature updates, Aftersales, Customerlounge, buyer Journey, software, products, service, Electric Vehicles, Birmingham NEC, AM Live

What’s new from Autino – Autumn edition

Posted by Jon Oxtoby on 01-Oct-2021 09:51:56

As the seasons change (and of course, many businesses tick over from Q3 into Q4), the team here at Autino has been reflecting on what we’ve added to CustomerLounge in the last 3 months.

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Topics: customer experience, technology, customer satisfaction, dms, dealer software, feature updates, Customerlounge, buyer Journey, software, products, CDK Global, service, Electric Vehicles

Welcoming new arrivals to CustomerLounge!

Posted by Catherine Osborn on 27-Sep-2021 11:45:51

The Customer Success team is super busy welcoming new arrivals to CustomerLounge here at Autino this autumn. And that’s really good because the reason they are rushing around is so that aftersales teams in dealerships like yours don’t have to.

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Topics: customer experience, technology, dealerships, dms, dealer management, communication, digital, dealer software, Aftersales, automotive, sales, software, digitisation

Proactive messaging: is yours hitting the mark?

Posted by Jon Oxtoby on 09-Aug-2021 11:00:00

Recently, we asked consumers to tell us about their experiences with car dealerships — the good, the bad and the ugly — and one area we homed in on was that of proactive messaging. Three quarters of service customers said it was important or very important to get reminders about future work and to be able to book it online.

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Topics: customer experience, technology, dealerships, dms, dealer management, communication, digital, dealer software, automotive, software, digitisation

Thinking of upgrading your DMS comms? 5 things to look out for

Posted by Jon Oxtoby on 17-May-2021 10:48:18

The communication tools your DMS offers aren’t always easy to use and don’t always give your customers a premium experience. But how do you sort the wheat from the chaff when choosing an aftersales communications platform?

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Topics: customer experience, technology, dealerships, dms, dealer management, communication, digital, dealer software, automotive, software, digitisation

Can service advisors really work from home?

Posted by Jon Oxtoby on 04-May-2021 10:45:00

As we emerge, blinking, out of another lockdown, is this really it? Or are COVID-19 and its variants here to stay, requiring annual vaccines and regular lockdowns? The truth is, nobody yet knows.

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Topics: customer experience, technology, dealerships, IT, dealer software, automotive, customer relationships, software, service, digitisation, covid-19

Are all-in-one digital tools right for dealerships?

Posted by Jon Oxtoby on 12-Apr-2021 10:45:00

Many dealerships look for digital tools that can handle a multitude of different tasks in their aftersales department. The simplicity and convenience of this approach are obvious – but is it a mistake?

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Topics: customer experience, technology, dealerships, dms, IT, dealer software, automotive, software, CDK Global, service, digitisation

4 steps to switching from phone-based to digital-first communications

Posted by Jon Oxtoby on 29-Mar-2021 09:13:19

If you’re ready to digitise the way your aftersales department communicates with customers, this blog will help you understand how to get started.

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Topics: technology, dealerships, dms, IT, communication, dealer software, Aftersales, Customerlounge, automotive, software, dealer, Support, branding, digitisation, website

UK dealer groups feature strongly in top listings for Europe

Posted by Alex Knight on 19-Mar-2019 10:16:00

UK dealers figure highly in the top European listings for non-manufacturer owned groups, according to automotive research and consultancy the ICDP.

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Topics: dealerships, dealer software, buying, car buying, sales, customer journey, convenience

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