Getting in touch with customers prior to their visit is fairly common for car dealers, but communicating with a customer when their car is in the workshop can often be a different story...
Aftersales has long been the bread and butter for both independent and franchised repair outlets. How do you make sure that you're always improving the experience for your customers?
Topics: retention, customer experience, technology, dealerships, customer satisfaction, interaction, digital, Aftersales, Customerlounge, automotive, consumers, dealer, service, digitisation, retail, new car
How do you deliver efficient, smooth and exemplary vehicle sales customer experience in a fast-moving, digital world and sector which is undergoing dramatic change?
Sounds simple right? Your digital services should work together with your physical workshop or forecourt. So how come customers are left having to explain themselves several times...
Digital has fundamentally changed how we buy and maintain our cars. From researching the next vehicle to comparing prices, booking test drives and servicing online. The list is pretty endless...and yet digital continues to transform our customer experience.
Autino are looking forward to welcoming CDK Global to their offices in Reading when the Partner Programme Roadshow rolls into town on Thursday 2nd May.
Big news! Today we're announcing the new Autino product family with the launch of new logos and branding for our suite of automotive software products.
Automotive software providers Autino, developers of CustomerVue, the online aftersales software for franchised dealers, today announces it has joined CDK Global’s new Partner Programme.
We’re looking for franchised dealers who are interested in joining an Autino-funded pilot programme of our digital consumer engagement platform, CustomerLounge.
You get out of your CRM whatever you put in and without the right usage and processes, your dealership will be wasting resources.
A common mistake with CRM usage, especially in dealerships, is the follow up process.Every conversation and prospect should be recorded in the CRM.