The technology driving happier customers

Posted by Alex Knight on 07-Apr-2020 08:23:56

Getting in touch with customers prior to their visit is fairly common for car dealers, but communicating with a customer when their car is in the workshop can often be a different story...

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Topics: retention, customer experience, technology, dealerships, customer satisfaction, interaction, digital, Aftersales, Customerlounge, automotive, consumers, dealer, service, digitisation

How to improve customer experience: aftersales

Posted by Alex Knight on 19-Mar-2020 15:04:00

Aftersales has long been the bread and butter for both independent and franchised repair outlets. How do you make sure that you're always improving the experience for your customers?

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Topics: retention, customer experience, technology, dealerships, customer satisfaction, interaction, digital, Aftersales, Customerlounge, automotive, consumers, dealer, service, digitisation, retail, new car

How to improve customer experience: sales

Posted by Alex Knight on 12-Mar-2020 08:06:00

How do you deliver efficient, smooth and exemplary vehicle sales customer experience in a fast-moving, digital world and sector which is undergoing dramatic change?

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Topics: customer experience, technology, dealerships, customer satisfaction, Customerlounge, automotive, consumers, sales, dealer, car sales, digitisation, retail, new car

Making digital and physical work together

Posted by Alex Knight on 03-Mar-2020 07:59:00

Sounds simple right? Your digital services should work together with your physical workshop or forecourt. So how come customers are left having to explain themselves several times...

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Topics: customer experience, technology, dealerships, customer satisfaction, Aftersales, Customerlounge, automotive, consumers, dealer, service, digitisation, retail, new car

How digital is transforming the automotive customer experience

Posted by Alex Knight on 17-Feb-2020 11:23:29

Digital has fundamentally changed how we buy and maintain our cars. From researching the next vehicle to comparing prices, booking test drives and servicing online. The list is pretty endless...and yet digital continues to transform our customer experience.

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Topics: customer experience, technology, dealerships, customer satisfaction, Aftersales, Customerlounge, automotive, consumers, dealer, service, digitisation, retail, new car

CDK Global Roadshow comes to Autino

Posted by Alex Knight on 01-May-2019 08:14:19

Autino are looking forward to welcoming CDK Global to their offices in Reading when the Partner Programme Roadshow rolls into town on Thursday 2nd May.

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Topics: data, integration, CustomerVue, Customerlounge, software, application, partner, products, CDK Global, roadshow

Announcing our new product logos

Posted by Alex Knight on 07-Feb-2019 08:03:36

Big news! Today we're announcing the new Autino product family with the launch of new logos and branding for our suite of automotive software products.

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Topics: CustomerVue, CarVue, Customerlounge, software, branding, products, logo, BayConnect, CarLounge

Autino joins CDK Global’s new Partner Programme

Posted by Alex Knight on 05-Feb-2019 15:46:30

Automotive software providers Autino, developers of CustomerVue, the online aftersales software for franchised dealers, today announces it has joined CDK Global’s new Partner Programme.

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Topics: data, integration, CustomerVue, Customerlounge, software, application, partner, products, CDK Global

Interested in trialling our latest software?

Posted by Alex Knight on 01-Feb-2019 13:17:06

We’re looking for franchised dealers who are interested in joining an Autino-funded pilot programme of our digital consumer engagement platform, CustomerLounge. 

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Topics: Customerlounge, beta tester, pilot

When it comes to your CRM, don't make these mistakes

Posted by Nathan Elliott on 17-Jan-2019 10:39:00

You get out of your CRM whatever you put in and without the right usage and processes, your dealership will be wasting resources.

A common mistake with CRM usage, especially in dealerships, is the follow up process.Every conversation and prospect should be recorded in the CRM.

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Topics: technology, crm, Customerlounge

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