CustomerLounge taps new income streams in challenging times

Posted by Catherine Osborn on 04-Nov-2021 11:13:27

We’re heading to AM Live with a spring in our steps this November, because we’re not just going to be showing visitors to our stand how CustomerLounge makes everyone’s life more chilled, but we’ve also got some really impressive revenue stats to share.

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Topics: customer experience, customer satisfaction, dms, revenue, dealer software, feature updates, Aftersales, Customerlounge, buyer Journey, software, products, service, Electric Vehicles

Autino's oasis of calm at AM Live 2021

Posted by Catherine Osborn on 04-Nov-2021 11:11:01

The countdown is on — we can’t wait to chill out at this year’s AM Live! 

Yes, you did read that right. We know what shows are like — lots of rushing around, meeting new people and trying to share loads of new information. A bit like a day in aftersales, in fact... So we figured we'd make our stand a place where you can go to take five — a black and pink oasis of calm, AKA stand P16, AKA the CustomerLounge. 

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Topics: customer experience, customer satisfaction, dms, revenue, dealer software, feature updates, Aftersales, Customerlounge, buyer Journey, software, products, service, Electric Vehicles, Birmingham NEC, AM Live

What’s new from Autino – Autumn edition

Posted by Jon Oxtoby on 01-Oct-2021 09:51:56

As the seasons change (and of course, many businesses tick over from Q3 into Q4), the team here at Autino has been reflecting on what we’ve added to CustomerLounge in the last 3 months.

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Topics: customer experience, technology, customer satisfaction, dms, dealer software, feature updates, Customerlounge, buyer Journey, software, products, CDK Global, service, Electric Vehicles

Vehicle Visuals integrates with CustomerLounge to increase revenue for dealers

Posted by Jon Oxtoby on 01-Jun-2021 11:00:00

Our integration gives dealers access to more than 250 videos showing customers what different repairs and maintenance jobs involve. Sending these videos to customers effortlessly via CustomerLounge can help customers understand and agree to more repairs.

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Topics: loyalty, dealerships, communication, feature updates, Customerlounge, software, digitisation, eVHC, MOT, trust, VHC

4 steps to switching from phone-based to digital-first communications

Posted by Jon Oxtoby on 29-Mar-2021 09:13:19

If you’re ready to digitise the way your aftersales department communicates with customers, this blog will help you understand how to get started.

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Topics: technology, dealerships, dms, IT, communication, dealer software, Aftersales, Customerlounge, automotive, software, dealer, Support, branding, digitisation, website

Rethinking the relationship between digital and personal

Posted by Jon Oxtoby on 22-Mar-2021 11:00:00

Many people argue that digital tools and services are inferior to the service that a genuine human being can offer. But the relationship between digital and personal services is more complicated than that.

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Topics: customer experience, technology, dealerships, customer satisfaction, communication, Customerlounge, automotive, personalisation, customer relationships, dealer, digitisation

The challenges of using social media to talk to customers

Posted by Jon Oxtoby on 15-Feb-2021 10:00:00

Instant messaging could help dealerships communicate better with aftersales customers, and so increase customer satisfaction. But how do you deliver that service? Social media is one option – but is it the right way to go?

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Topics: customer experience, technology, dealerships, customer satisfaction, interaction, communication, online, digital, social media, Aftersales, Customerlounge, automotive, consumers, dealer, convenience, digitisation, Facebook, conversation

3 ways your service advisors can achieve faster response times

Posted by Jon Oxtoby on 08-Feb-2021 11:22:35

Whether it’s instant messaging apps, mobile games designed to keep users hooked with constant rewards, or watching the likes rack up on a social media post, humans are becoming less content to wait for a response.

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Topics: customer experience, technology, dealerships, customer satisfaction, interaction, communication, online, digital, Aftersales, Customerlounge, automotive, dealer, convenience, digitisation, conversation

Are you providing customers with all the info they need?

Posted by Jon Oxtoby on 01-Feb-2021 10:21:01

What information does a customer need when they bring their car in for a service, an MOT, or a repair? Back in the day, all they needed was the information on the work you did, and the invoice. But these days, customers are expecting rather more.

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Topics: customer experience, technology, dealerships, customer satisfaction, dealer management, interaction, communication, online, digital, Aftersales, Customerlounge, automotive, consumers, dealer, convenience, digitisation, eVHC, MOT, conversation

3 ways to deal with customers who want their car NOW

Posted by Jon Oxtoby on 26-Jan-2021 09:14:37

How many times per week do your service advisors have to deal with customers who expect their car to be ready earlier than it is?

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Topics: customer experience, technology, dealerships, customer satisfaction, interaction, communication, online, digital, Aftersales, Customerlounge, automotive, consumers, customer relationships, dealer, convenience, digitisation, retail, trust, transparency, conversation

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