4 tips to make service more personal

Posted by Jon Oxtoby on 15-Mar-2021 11:00:00

83% of dealerships agree that customer satisfaction increases significantly when customers receive tailor-made services. How can aftersales teams deliver the personal touch at scale when they’re so busy all of the time?

Read More

Topics: customer experience, technology, loyalty, dealerships, customer satisfaction, communication, Aftersales, automotive, personalisation, customer relationships, dealer, customer loyalty, digitisation

Let's talk about VHC

Posted by Jon Oxtoby on 08-Mar-2021 10:45:00

Vehicle Health Checks (VHCs) are a valuable tool for dealerships – but many aren’t taking advantage of them. In this blog we’ll explain how they can improve customer satisfaction and revenue in your dealership.

Read More

Topics: customer experience, loyalty, dealerships, customer satisfaction, communication, Aftersales, automotive, dealer, customer loyalty, digitisation, eVHC

Lack of dealer follow-ups out of sync with consumer requirements

Posted by Alex Knight on 06-Mar-2019 10:46:00

Whilst car drivers are committed to fixing their cars to ensure they are in the best condition for the road, dealers need to up their game to deliver higher levels of customer care and boost aftersales business.

Read More

Topics: dealerships, Aftersales, buying, dealer, customer loyalty, customer journey, convenience

Customer retention tips for 2019

Posted by Nathan Elliott on 13-Dec-2018 11:19:00

Customer retention is the end game- it’s what all dealerships are looking to nail and this is becoming increasingly hard. Doug Van Sach, AutoLoop’s Vice President, put it perfectly when he said, “the hard truth for dealers is most consumers have redefined what it means to be loyal in the digital age.”

Read More

Topics: retention, technology, loyalty, dealerships, customer satisfaction, millenials, car buying, customer loyalty

Subscribe to Blog

Recent Posts

Posts by Topic

see all