Whilst car drivers are committed to fixing their cars to ensure they are in the best condition for the road, dealers need to up their game to deliver higher levels of customer care and boost aftersales business.
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Topics: dealerships, Aftersales, buying, dealer, customer loyalty, customer journey, convenience
Customer retention is the end game- it’s what all dealerships are looking to nail and this is becoming increasingly hard. Doug Van Sach, AutoLoop’s Vice President, put it perfectly when he said, “the hard truth for dealers is most consumers have redefined what it means to be loyal in the digital age.”
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Topics: retention, technology, loyalty, dealerships, customer satisfaction, millenials, car buying, customer loyalty