Autino releases 2021 Dealership Customer Engagement Report

Posted by Jon Oxtoby on 28-Jun-2021 11:00:00

We don’t usually like to throw around terms like “industry leading” and “first of its kind,” but our new report into how dealers communicate with customers is something pretty special. At least, we think so!

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Topics: customer experience, loyalty, dealerships, customer satisfaction, communication, Aftersales, personalisation, customer relationships, quality, service, digitisation, coronavirus, covid-19, 2021 Dealership Customer Engagement Report

Are your service advisors burning out?

Posted by Jon Oxtoby on 14-Jun-2021 11:00:00

As life eases back to some kind of normal, many of us are catching up with jobs we’ve not been allowed to do — or simply put off — for too long. Things like getting the dog groomed, nervously opening up for the dental hygienist or an OMG-we’re-actually-going-on-holiday last-minute car service...

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Topics: customer experience, loyalty, dealerships, customer satisfaction, communication, Aftersales, personalisation, customer relationships, quality, service, digitisation, coronavirus, covid-19, 2021 Dealership Customer Engagement Report

Are you ready for the rush?

Posted by Jon Oxtoby on 26-Apr-2021 11:00:00

Research from Bumper reveals that 63% of car owners have delayed servicing and repairs due to COVID-19. Now that restrictions are easing, are you ready to handle the influx of work while still delivering great service?

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Topics: customer experience, loyalty, dealerships, customer satisfaction, communication, Aftersales, automotive, customer relationships, quality, service, digitisation, coronavirus, covid-19

Automotive in the age of coronavirus

Posted by Alex Knight on 21-Apr-2020 09:51:43

Classed as essential businesses, garages and workshops can stay open during the coronavirus pandemic although they are not obliged to do so.

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Topics: retention, customer experience, technology, dealerships, customer satisfaction, interaction, digital, Aftersales, Customerlounge, automotive, consumers, dealer, service, digitisation, coronavirus, lockdown

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