UK dealers figure highly in the top European listings for non-manufacturer owned groups, according to automotive research and consultancy the ICDP.

Topics: dealerships, dealer software, buying, car buying, sales, customer journey, convenience

Whilst car drivers are committed to fixing their cars to ensure they are in the best condition for the road, dealers need to up their game to deliver higher levels of customer care and boost aftersales business.

Topics: dealerships, Aftersales, buying, dealer, customer loyalty, customer journey, convenience

The buyer’s journey and experience has changed thanks to the digital revolution. Customers are spoilt for choice and let’s be honest, they can have the majority of things with a click of a button. It’s all about convenience. So, to keep the customer happy you need to make the searching and purchasing as simple and straightforward as possible. Amazon have nailed this.

Topics: dealerships, dealer software, buying, car buying, sales, customer journey, convenience

Big news! Today we're announcing the new Autino product family with the launch of new logos and branding for our suite of automotive software products.

Topics: CustomerVue, CarVue, Customerlounge, software, branding, products, logo, BayConnect, CarLounge

Automotive software providers Autino, developers of CustomerVue, the online aftersales software for franchised dealers, today announces it has joined CDK Global’s new Partner Programme.

Topics: data, integration, CustomerVue, Customerlounge, software, application, partner, products, CDK Global

An effective Dealer Management System has some pretty key features that means your processes are streamlined, your communication is optimised and you’re able to nurture and sell effortlessly.

Topics: dms, upsell, selling

We’re looking for franchised dealers who are interested in joining an Autino-funded pilot programme of our digital consumer engagement platform, CustomerLounge. 

Topics: Customerlounge, beta tester, pilot

A study by DMEautomotive noted customers who develop a habit of maintaining their vehicle at a dealership are 86 times more likely to purchase their next vehicle from you.

Topics: customer experience, loyalty, customer satisfaction, communication

45% of people want face-to-face guidance from a dealer during the car buying journey. The main elements people want guidance with is the vehicle (67%), warrantee and maintenance (68%), and finance options (37%).

Topics: digital, car purchase, dealer software, buying

You get out of your CRM whatever you put in and without the right usage and processes, your dealership will be wasting resources.

A common mistake with CRM usage, especially in dealerships, is the follow up process.Every conversation and prospect should be recorded in the CRM.

Topics: technology, crm, Customerlounge