According to AutoVHC’s research, failure to complete vehicle health checks cost the average franchised dealership £11,000 in aftersales revenue last summer. AutoVHC’s business unit director Chris Saunders added that service departments are “simply throwing away revenue opportunities”.
Topics: CustomerVue, revenue, dms, dealer software, online, digital
B2B Selling Strategy- A discussion point that came up at a convention recently. The phrase alone left me cold. In 20 years of selling I’ve taken a number of prescribed selling courses, apparently honing my skills in modern selling. After applying and adapting these skills over hundreds of sales meetings I’m convinced that by far the most critical element is almost completely lost on all course providers.
Topics: selling, technology, b2b, sales, customer relationships, communication
We’re delighted to announce that Autino is now a Microsoft Partner at Silver level for Application Development.
Topics: digital, technology, microsoft, development, application, partner
I’ve said it before, the DMS will be the heart of your dealership. But, what I want to know is, does it match your expectations?
Topics: dealer software, digital, dms, technology, integration, data, data alignment
The aftersales industry is worth £99 billion* in the UK so it makes sense to invest the time to get your aftersales approach on point. But are you up to speed with the how the market is changing?
Topics: Aftersales, revenue, communication, customer experience
There are a lot of stages to the modern car-buyer journey. The majority of the process is now online, with customers coming into dealerships only when they have a clear idea of what they’re buying, at the end of their buying journey.
Topics: communication, integration, customer satisfaction, technology, customer experience, car purchase, dealerships, buyer Journey, personalisation, Customerlounge
The word CRM often brings a shiver down many people’s spine, but let’s be honest, if you have a CRM that’s organised and holds clean data, it’s a highly valuable asset. A CRM that is managed and used correctly has the ability to streamline your entire dealership sales process and improve performance of each of your leads.
Topics: crm, technology, profit, process, lead tracking, lead nurturing, retention, digital
We now live in a fast-paced world where technology is forever transforming our daily lives. Within the automotive sector I feel we have embraced technology and used it to our advantage in creating new car designs and models that not only look and perform better but also take into consideration the environment.
Topics: Aftersales, dms, customer experience, technology, automotive
We're really pleased to announce the biggest update EVER to our online garage software!
We've got a new menu design for easier navigation, and we've also made some other major changes across the application: speeding up and simplifying building of job cards, allowing committed financial documents to be edited, made customer data collection GDPR-compliant, introduced Parts bins and inventory tracking, created new filters for T-Card boards, and made signing into CarVue even more secure for users.
Phew...quite a lot to get through!
Topics: CarVue, feature updates
Software gets outdated. There’s always going to be an update or a way your dealership needs to improve. Unfortunately, this is standard procedure but there is a way to spot if your software is really right for you ahead of time.
This is a quick blog that highlights a few points that I think are key when it comes to knowing if your DMS is really allowing you to reach full potential and profitability.
Topics: dealer software, upsell, communication, process
