EVHC or electronic vehicle health check is a well-known workshop tool for identifying work required on a vehicle and is widely used in the franchised sector. But latest figures show thousands of pounds of work is being overlooked because workshops are not using the check at every possibility.
Topics: profit, dealerships, revenue, online, lifetime value, digital, upsell, CustomerVue, Aftersales, buying, repurchase, automotive, consumers, dealer, service, retail, eVHC
If you weren’t sure if the UK’s Information Commissioner’s Office (ICO), the data protection regulator, wasn’t prepared to flex its muscles, its first two fines for data breaches amounting to a combined almost £300 million should persuade you otherwise.
Topics: gdpr, online, digital, ISO27001, Information Security, ICO
We take a look at how the automotive repair market should consider applying lessons from digital retailers to enhance the service they provide to motorists.
Topics: customer experience, millenials, online, digital, Aftersales, automotive, customer relationships, customer journey, service, digitisation, retail
Following soon after our ISO 9001 certification, we're excited to announce that we have been awarded ISO 27001, the international standard for information security management systems.
Topics: gdpr, bsi, certification, ISO27001, Information Security
In part 2 of our focus on advanced driver assistance systems (ADAS) we take a closer look at the need for technicians to receive training so repairers can maximise the opportunity of supporting such features in their workshops.
Topics: technology, Aftersales, connected car, driver assistance, service, ADAS
Part I of our focus on advanced driver assistance systems (ADAS) explores the size of the market and the proliferation of such features on today’s vehicles.
Topics: technology, Aftersales, connected car, driver assistance, service, ADAS
We're excited and very proud to announce that we have been awarded the prestigious ISO 9001 certification as part of our drive to continuously improve the quality of our systems and customer service.
Topics: bsi, quality, ISO9001, certification
There’s no doubt diesel has taken a hit. From Volkswagen’s diesel emissions scandal to clean air proposals from leading cities, diesel’s reputation has taken a kicking.
Topics: automotive, consumers, engagement,, petrol, diesel, emissions
Autino are looking forward to welcoming CDK Global to their offices in Reading when the Partner Programme Roadshow rolls into town on Thursday 2nd May.
Topics: data, integration, CustomerVue, Customerlounge, software, application, partner, products, CDK Global, roadshow
We take a closer look at how new car sales are performing across Europe and the picture is not looking rosy.
Topics: car purchase, Aftersales, selling, buying, automotive, car buying, petrol