The traditional car buying process is a thing of the past, in today’s world customers clearly do business on their own terms and they come well reinforced with information, which means they know exactly what they want. But, one thing that hasn’t changed is the emotion attached to buying a car.
If you’re looking to keep your customer happy and retain them, you need to make sure throughout the entire journey their experience remains consistent. Download my infographic ‘Give Your Customers the Right Experience’. It drives you through the customer buying process and includes:
· Key stats and to support the journey
· Customer expectations this year
· The exploration of every customer touchpoint
· Plus much more