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CustomerVue feature update: All-new Inbox

Posted by Alex Knight on 05-Dec-2018 07:41:15
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We're really excited to announce that an all-new messaging interface is coming very soon to all CustomerVue users. Our new inbox makes it easier and quicker to find the messages that count.

CustomerVue Inbox 2.0

Inbox is a key part of how busy technicians, parts staff and service advisors communicate both with each other and with customers.

We’ve made some simple usability improvements that make it much easier to see when messages arrived and who they're from. There's also a completely new design for your inbox that means the most important messages are easier to find and easier to respond to, making your aftersales team more efficient.

Here are some of the highlights...

Less intrusive notifications

Inbox v2 new popup

New inbox comes with new, improved messaging alerts so now you won't get a pop-up that requires you to close it to view the messages. We've designed a new notification that appears on the right of your screen that doesn't require any action. If you ignore it, it will simply fade away. 

Easier to see customer messages

It’s now easy to see, at-a-glance, which messages have come from customers as they're highlighted grey to distinguish them from internal messages. This makes it easier to engage with your customers and not miss one of their all-important messages. 

Easier to reply to customers

We've made it easier to reply to customers via CarLounge straight from your inbox, and in the same way that you already reply to internal messages. CarLounge, our customer engagement plug-in, is now more flexible too with no need to have both a customer mobile number and email address, meaning you can engage with more of them directly from inbox.

Better inbox timestamping

We know that your focus is generally going to be on today’s jobs in the workshop… so we’ve simplified how today’s messages are timestamped in the Inbox. We’ve removed the date from today's messages so that it’s easier to see the time they came in – this helps you be more efficient and focused on your priorities today.

 

The new Inbox will be coming soon to all CustomerVue locations and users. Let us know what you think of this exciting new arrival in the comments below, and check back soon for even more great CustomerVue features coming your way...

Topics: feature updates, CustomerVue