Catherine Osborn

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A member of the Autino marketing team since March 2021, Catherine brings almost 30 years (yikes!) of experience of writing and editing for the IT sector. When she’s not doing that, she’s a borough councillor, wife, mum of two teenagers and choir committee member. Currently enjoying taking part in the Stay at Home Choir with thousands of singers worldwide, and learning from some incredible musicians and composers like Marin Alsop, Karl Jenkins and John Rutter. She’d also like to be a keen gardener but is known to fall asleep in front of Gardeners’ World on a Friday night.

CustomerLounge taps new income streams in challenging times

Posted by Catherine Osborn on 04-Nov-2021 11:13:27

We’re heading to AM Live with a spring in our steps this November, because we’re not just going to be showing visitors to our stand how CustomerLounge makes everyone’s life more chilled, but we’ve also got some really impressive revenue stats to share.

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Topics: customer experience, customer satisfaction, dms, revenue, dealer software, feature updates, Aftersales, Customerlounge, buyer Journey, software, products, service, Electric Vehicles

Autino's oasis of calm at AM Live 2021

Posted by Catherine Osborn on 04-Nov-2021 11:11:01

The countdown is on — we can’t wait to chill out at this year’s AM Live! 

Yes, you did read that right. We know what shows are like — lots of rushing around, meeting new people and trying to share loads of new information. A bit like a day in aftersales, in fact... So we figured we'd make our stand a place where you can go to take five — a black and pink oasis of calm, AKA stand P16, AKA the CustomerLounge. 

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Topics: customer experience, customer satisfaction, dms, revenue, dealer software, feature updates, Aftersales, Customerlounge, buyer Journey, software, products, service, Electric Vehicles, Birmingham NEC, AM Live

Welcoming new arrivals to CustomerLounge!

Posted by Catherine Osborn on 27-Sep-2021 11:45:51

The Customer Success team is super busy welcoming new arrivals to CustomerLounge here at Autino this autumn. And that’s really good because the reason they are rushing around is so that aftersales teams in dealerships like yours don’t have to.

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Topics: customer experience, technology, dealerships, dms, dealer management, communication, digital, dealer software, Aftersales, automotive, sales, software, digitisation

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