Alex Knight

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Alex heads up Marketing at Autino. An automotive digital professional since the early noughties, Alex and his team look after CarVue and CustomerVue customers, from search to subscription and beyond.
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EVs gain ground but how are aftersales departments preparing?

Posted by Alex Knight on 02-Apr-2019 11:18:00

Sales of EVs and other alternatively powered vehicles grew by more than a fifth in 2018, according to latest figures from the Society of Motor Manufacturers and Traders (SMMT).

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Topics: technology, dealerships, Aftersales, buying, customer journey, convenience, petrol

UK dealer groups feature strongly in top listings for Europe

Posted by Alex Knight on 19-Mar-2019 10:16:00

UK dealers figure highly in the top European listings for non-manufacturer owned groups, according to automotive research and consultancy the ICDP.

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Topics: dealerships, dealer software, buying, car buying, sales, customer journey, convenience

Lack of dealer follow-ups out of sync with consumer requirements

Posted by Alex Knight on 06-Mar-2019 10:46:00

Whilst car drivers are committed to fixing their cars to ensure they are in the best condition for the road, dealers need to up their game to deliver higher levels of customer care and boost aftersales business.

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Topics: dealerships, Aftersales, buying, dealer, customer loyalty, customer journey, convenience

Dealerships: Make your buying experience as good as Amazon

Posted by Alex Knight on 13-Feb-2019 10:50:00

The buyer’s journey and experience has changed thanks to the digital revolution. Customers are spoilt for choice and let’s be honest, they can have the majority of things with a click of a button. It’s all about convenience. So, to keep the customer happy you need to make the searching and purchasing as simple and straightforward as possible. Amazon have nailed this.

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Topics: dealerships, dealer software, buying, car buying, sales, customer journey, convenience

Announcing our new product logos

Posted by Alex Knight on 07-Feb-2019 08:03:36

Big news! Today we're announcing the new Autino product family with the launch of new logos and branding for our suite of automotive software products.

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Topics: CustomerVue, CarVue, Customerlounge, software, branding, products, logo, BayConnect, CarLounge

Autino joins CDK Global’s new Partner Programme

Posted by Alex Knight on 05-Feb-2019 15:46:30

Automotive software providers Autino, developers of CustomerVue, the online aftersales software for franchised dealers, today announces it has joined CDK Global’s new Partner Programme.

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Topics: data, integration, CustomerVue, Customerlounge, software, application, partner, products, CDK Global

Does your DMS Have These Key Features?

Posted by Alex Knight on 05-Feb-2019 10:40:00

An effective Dealer Management System has some pretty key features that means your processes are streamlined, your communication is optimised and you’re able to nurture and sell effortlessly.

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Topics: dms, upsell, selling

Interested in trialling our latest software?

Posted by Alex Knight on 01-Feb-2019 13:17:06

We’re looking for franchised dealers who are interested in joining an Autino-funded pilot programme of our digital consumer engagement platform, CustomerLounge. 

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Topics: Customerlounge, beta tester, pilot

Drive customer retention with these two loyalty gems

Posted by Alex Knight on 28-Jan-2019 11:21:00

A study by DMEautomotive noted customers who develop a habit of maintaining their vehicle at a dealership are 86 times more likely to purchase their next vehicle from you.

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Topics: customer experience, loyalty, customer satisfaction, communication

CustomerVue feature update: All-new Inbox

Posted by Alex Knight on 05-Dec-2018 07:41:15

We're really excited to announce that an all-new messaging interface is coming very soon to all CustomerVue users. Our new inbox makes it easier and quicker to find the messages that count.

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Topics: feature updates, CustomerVue