Alex Knight

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Alex heads up Marketing at Autino. An automotive digital professional since the early noughties, Alex and his team look after CarVue and CustomerVue customers, from search to subscription and beyond.
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Franchised dealers missing a trick with eVHC

Posted by Alex Knight on 30-Aug-2019 12:22:14

EVHC or electronic vehicle health check is a well-known workshop tool for identifying work required on a vehicle and is widely used in the franchised sector. But latest figures show thousands of pounds of work is being overlooked because workshops are not using the check at every possibility.

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Topics: profit, dealerships, revenue, online, lifetime value, digital, upsell, CustomerVue, Aftersales, buying, repurchase, automotive, consumers, dealer, service, retail, eVHC

ICO issues first huge GDPR fines

Posted by Alex Knight on 14-Aug-2019 08:21:58

If you weren’t sure if the UK’s Information Commissioner’s Office (ICO), the data protection regulator, wasn’t prepared to flex its muscles, its first two fines for data breaches amounting to a combined almost £300 million should persuade you otherwise.

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Topics: gdpr, online, digital, ISO27001, Information Security, ICO

Driving invisible service in aftersales

Posted by Alex Knight on 02-Jul-2019 15:12:38

We take a look at how the automotive repair market should consider applying lessons from digital retailers to enhance the service they provide to motorists.

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Topics: customer experience, millenials, online, digital, Aftersales, automotive, customer relationships, customer journey, service, digitisation, retail

Autino gains ISO 27001 certification

Posted by Alex Knight on 13-Jun-2019 14:22:35

Following soon after our ISO 9001 certification, we're excited to announce that we have been awarded ISO 27001, the international standard for information security management systems.

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Topics: gdpr, bsi, certification, ISO27001, Information Security

Training technicians in ADAS

Posted by Alex Knight on 11-Jun-2019 12:35:03

In part 2 of our focus on advanced driver assistance systems (ADAS) we take a closer look at the need for technicians to receive training so repairers can maximise the opportunity of supporting such features in their workshops.

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Topics: technology, Aftersales, connected car, driver assistance, service, ADAS

How big is the ADAS market?

Posted by Alex Knight on 29-May-2019 11:57:05

Part I of our focus on advanced driver assistance systems (ADAS) explores the size of the market and the proliferation of such features on today’s vehicles.

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Topics: technology, Aftersales, connected car, driver assistance, service, ADAS

Autino gains ISO 9001 certification

Posted by Alex Knight on 10-May-2019 10:33:48

We're excited and very proud to announce that we have been awarded the prestigious ISO 9001 certification as part of our drive to continuously improve the quality of our systems and customer service.

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Topics: bsi, quality, ISO9001, certification

What next for diesel?

Posted by Alex Knight on 02-May-2019 09:55:00

There’s no doubt diesel has taken a hit. From Volkswagen’s diesel emissions scandal to clean air proposals from leading cities, diesel’s reputation has taken a kicking.

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Topics: automotive, consumers, engagement,, petrol, diesel, emissions

CDK Global Roadshow comes to Autino

Posted by Alex Knight on 01-May-2019 08:14:19

Autino are looking forward to welcoming CDK Global to their offices in Reading when the Partner Programme Roadshow rolls into town on Thursday 2nd May.

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Topics: data, integration, CustomerVue, Customerlounge, software, application, partner, products, CDK Global, roadshow

How new car sales are performing across Europe

Posted by Alex Knight on 24-Apr-2019 10:41:00

We take a closer look at how new car sales are performing across Europe and the picture is not looking rosy.

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Topics: car purchase, Aftersales, selling, buying, automotive, car buying, petrol

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