Alex Knight

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Alex heads up Marketing at Autino. An automotive digital professional since the early noughties, Alex and his team look after CarVue and CustomerVue customers, from search to subscription and beyond.
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Why apprentices are good for business

Posted by Alex Knight on 17-Apr-2019 11:28:00

Apprentices have long been the lifeblood of the workshop. Fresh, eager to learn and keen to make their mark in the world of work, apprentice technicians have always been vital in the on-going success of the aftersales department.

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Topics: automotive, engagement,, products, 2020, apprentices

The changing aftermarket of 2030

Posted by Alex Knight on 09-Apr-2019 10:26:00

Around 30-40% of profits from the automotive aftermarket could be redistributed in the next decade as electric and connected vehicles as well as other e-commerce services become more widespread.

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Topics: technology, Aftersales, automotive, consumers, software, application

EVs gain ground but how are aftersales departments preparing?

Posted by Alex Knight on 02-Apr-2019 11:18:00

Sales of EVs and other alternatively powered vehicles grew by more than a fifth in 2018, according to latest figures from the Society of Motor Manufacturers and Traders (SMMT).

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Topics: technology, dealerships, Aftersales, buying, customer journey, convenience, petrol

UK dealer groups feature strongly in top listings for Europe

Posted by Alex Knight on 19-Mar-2019 10:16:00

UK dealers figure highly in the top European listings for non-manufacturer owned groups, according to automotive research and consultancy the ICDP.

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Topics: dealerships, dealer software, buying, car buying, sales, customer journey, convenience

Lack of dealer follow-ups out of sync with consumer requirements

Posted by Alex Knight on 06-Mar-2019 10:46:00

Whilst car drivers are committed to fixing their cars to ensure they are in the best condition for the road, dealers need to up their game to deliver higher levels of customer care and boost aftersales business.

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Topics: dealerships, Aftersales, buying, dealer, customer loyalty, customer journey, convenience

Announcing our new product logos

Posted by Alex Knight on 07-Feb-2019 08:03:36

Big news! Today we're announcing the new Autino product family with the launch of new logos and branding for our suite of automotive software products.

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Topics: CustomerVue, CarVue, Customerlounge, software, branding, products, logo, BayConnect, CarLounge

Autino joins CDK Global’s new Partner Programme

Posted by Alex Knight on 05-Feb-2019 15:46:30

Automotive software providers Autino, developers of CustomerVue, the online aftersales software for franchised dealers, today announces it has joined CDK Global’s new Partner Programme.

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Topics: data, integration, CustomerVue, Customerlounge, software, application, partner, products, CDK Global

Interested in trialling our latest software?

Posted by Alex Knight on 01-Feb-2019 13:17:06

We’re looking for franchised dealers who are interested in joining an Autino-funded pilot programme of our digital consumer engagement platform, CustomerLounge. 

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Topics: Customerlounge, beta tester, pilot

CustomerVue feature update: All-new Inbox

Posted by Alex Knight on 05-Dec-2018 07:41:15

We're really excited to announce that an all-new messaging interface is coming very soon to all CustomerVue users. Our new inbox makes it easier and quicker to find the messages that count.

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Topics: feature updates, CustomerVue

Autino now a Microsoft Partner

Posted by Alex Knight on 04-Oct-2018 10:07:39

We’re delighted to announce that Autino is now a Microsoft Partner at Silver level for Application Development.

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Topics: technology, digital, development, application, microsoft, partner