CustomerLounge taps new income streams in challenging times

Posted by Catherine Osborn on 04-Nov-2021 11:13:27

We’re heading to AM Live with a spring in our steps this November, because we’re not just going to be showing visitors to our stand how CustomerLounge makes everyone’s life more chilled, but we’ve also got some really impressive revenue stats to share.

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Topics: customer experience, customer satisfaction, dms, revenue, dealer software, feature updates, Aftersales, Customerlounge, buyer Journey, software, products, service, Electric Vehicles

Autino's oasis of calm at AM Live 2021

Posted by Catherine Osborn on 04-Nov-2021 11:11:01

The countdown is on — we can’t wait to chill out at this year’s AM Live! 

Yes, you did read that right. We know what shows are like — lots of rushing around, meeting new people and trying to share loads of new information. A bit like a day in aftersales, in fact... So we figured we'd make our stand a place where you can go to take five — a black and pink oasis of calm, AKA stand P16, AKA the CustomerLounge. 

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Topics: customer experience, customer satisfaction, dms, revenue, dealer software, feature updates, Aftersales, Customerlounge, buyer Journey, software, products, service, Electric Vehicles, Birmingham NEC, AM Live

What’s new from Autino – Autumn edition

Posted by Jon Oxtoby on 01-Oct-2021 09:51:56

As the seasons change (and of course, many businesses tick over from Q3 into Q4), the team here at Autino has been reflecting on what we’ve added to CustomerLounge in the last 3 months.

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Topics: customer experience, technology, customer satisfaction, dms, dealer software, feature updates, Customerlounge, buyer Journey, software, products, CDK Global, service, Electric Vehicles

Welcoming new arrivals to CustomerLounge!

Posted by Catherine Osborn on 27-Sep-2021 11:45:51

The Customer Success team is super busy welcoming new arrivals to CustomerLounge here at Autino this autumn. And that’s really good because the reason they are rushing around is so that aftersales teams in dealerships like yours don’t have to.

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Topics: customer experience, technology, dealerships, dms, dealer management, communication, digital, dealer software, Aftersales, automotive, sales, software, digitisation

Proactive messaging: is yours hitting the mark?

Posted by Jon Oxtoby on 09-Aug-2021 11:00:00

Recently, we asked consumers to tell us about their experiences with car dealerships — the good, the bad and the ugly — and one area we homed in on was that of proactive messaging. Three quarters of service customers said it was important or very important to get reminders about future work and to be able to book it online.

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Topics: customer experience, technology, dealerships, dms, dealer management, communication, digital, dealer software, automotive, software, digitisation

Do your customers always need to talk to a human?

Posted by Jon Oxtoby on 26-Jul-2021 11:00:00

Let’s take a virtual tour through a typical aftersales department for a moment. The aroma of fresh coffee wafts through the office, someone drops a bag of doughnuts onto the desk — it’s their birthday — sunlight drifts through the windows. Service advisors chat happily to customers, accompanied by the gentle tapping of keyboards.

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Topics: customer experience, loyalty, dealerships, customer satisfaction, communication, Aftersales, automotive, customer relationships, service, digitisation, automation

Are you nailing your promotional offers?

Posted by Jon Oxtoby on 12-Jul-2021 11:00:00

What with lockdown and the post-lockdown surge of business, it may be that you haven’t had the time to think about promotions for a while — or needed to. And that’s fine, of course. But as competition starts to hot up, now would be a great time to revisit the topic and see whether you need to tweak your promotional strategy. Here’s why.

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Topics: customer experience, dealerships, interaction, communication, Aftersales, buyer Journey, personalisation, customer relationships, service, digitisation, automation

Autino releases 2021 Dealership Customer Engagement Report

Posted by Jon Oxtoby on 28-Jun-2021 11:00:00

We don’t usually like to throw around terms like “industry leading” and “first of its kind,” but our new report into how dealers communicate with customers is something pretty special. At least, we think so!

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Topics: customer experience, loyalty, dealerships, customer satisfaction, communication, Aftersales, personalisation, customer relationships, quality, service, digitisation, coronavirus, covid-19, 2021 Dealership Customer Engagement Report

Are your service advisors burning out?

Posted by Jon Oxtoby on 14-Jun-2021 11:00:00

As life eases back to some kind of normal, many of us are catching up with jobs we’ve not been allowed to do — or simply put off — for too long. Things like getting the dog groomed, nervously opening up for the dental hygienist or an OMG-we’re-actually-going-on-holiday last-minute car service...

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Topics: customer experience, loyalty, dealerships, customer satisfaction, communication, Aftersales, personalisation, customer relationships, quality, service, digitisation, coronavirus, covid-19, 2021 Dealership Customer Engagement Report

Vehicle Visuals integrates with CustomerLounge to increase revenue for dealers

Posted by Jon Oxtoby on 01-Jun-2021 11:00:00

Our integration gives dealers access to more than 250 videos showing customers what different repairs and maintenance jobs involve. Sending these videos to customers effortlessly via CustomerLounge can help customers understand and agree to more repairs.

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Topics: loyalty, dealerships, communication, feature updates, Customerlounge, software, digitisation, eVHC, MOT, trust, VHC

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