Dealership Opportunities and threats

Posted by Nathan Elliott on 14-Nov-2018 13:39:00

I recently wrote about how the UK sales of new cars has declined. But, it’s not all doom and gloom as Close Brothers has reported that 92% of car dealers are feeling confident about 2018. So, what’s the deal? Well, let’s consider the table below:

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Topics: dealerships, process, digital, IT, security, car sales, brexit, dealer, outlook, 2018, consumers

Your DMS Should Make You Feel Like A King

Posted by Nathan Elliott on 08-Nov-2018 11:22:00

Feel like a king

Your dealership management system is the heart and soul of your dealership, this is something that every member of staff will be using every day. This is the communication and transparency you rely on. Your DMS should make you and your dealership feel like a King. It should give you power, control and ensure you are fully informed on the goings-on of your roost.

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Topics: dms, dealer software, digital, IT, profit, dealer management, software, integration, dealerships, process

As UK new car sales drop dealers need to focus on existing customers

Posted by Nathan Elliott on 30-Oct-2018 10:19:00

According to the SMMT 2.5 million cars were registered in 2017. This is a 5.7% drop from 2016. This may come as a surprise to many as the market has been growing year on year since 2012.

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Topics: loyalty, customer satisfaction, customer experience, lifetime value, retention, finance, car sales, dealerships

Is Your Current DMS Equipped For The Modern Customer?

Posted by Nathan Elliott on 24-Oct-2018 11:05:00

The modern customer is savvy, informed and in control. Their expectations are high and their patience is low. This is true in every industry and is particularly the case in the automotive industry and, more specifically, the car-buying and after sales processes.

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Topics: dms, data, technology, integration, dealer software, software, dealer, customer experience

Increase Your Revenue Through Our CustomerVue

Posted by Nathan Elliott on 16-Oct-2018 14:09:00

According to AutoVHC’s research, failure to complete vehicle health checks cost the average franchised dealership £11,000 in aftersales revenue last summer. AutoVHC’s business unit director Chris Saunders added that service departments are “simply throwing away revenue opportunities”.

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Topics: CustomerVue, revenue, dms, dealer software, online, digital

B2B Selling Strategy... Shudder

Posted by Nathan Elliott on 09-Oct-2018 11:50:00

B2B Selling Strategy- A discussion point that came up at a convention recently. The phrase alone left me cold. In 20 years of selling I’ve taken a number of prescribed selling courses, apparently honing my skills in modern selling. After applying and adapting these skills over hundreds of sales meetings I’m convinced that by far the most critical element is almost completely lost on all course providers.

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Topics: selling, technology, b2b, sales, customer relationships, communication

Autino now a Microsoft Partner

Posted by Alex Knight on 04-Oct-2018 10:07:39

We’re delighted to announce that Autino is now a Microsoft Partner at Silver level for Application Development.

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Topics: digital, technology, microsoft, development, application, partner

Does your DMS match your expectations?

Posted by Nathan Elliott on 03-Oct-2018 11:46:00

I’ve said it before, the DMS will be the heart of your dealership. But, what I want to know is, does it match your expectations?

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Topics: dealer software, digital, dms, technology, integration, data, data alignment

Achieve More Aftersales

Posted by Nathan Elliott on 27-Sep-2018 10:32:00

Are you up to speed?

The aftersales industry is worth £99 billion* in the UK so it makes sense to invest the time to get your aftersales approach on point. But are you up to speed with the how the market is changing?

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Topics: Aftersales, revenue, communication, customer experience

By ignoring the digital customer, you’re ignoring revenue.

Posted by Nathan Elliott on 18-Sep-2018 13:24:00

There are a lot of stages to the modern car-buyer journey. The majority of the process is now online, with customers coming into dealerships only when they have a clear idea of what they’re buying, at the end of their buying journey.

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Topics: communication, integration, customer satisfaction, technology, customer experience, car purchase, dealerships, buyer Journey, personalisation, Customerlounge